These Terms and Conditions set out the basis on which Waste Clearance Lewisham provides waste collection, rubbish removal and associated clearance services. By making a booking, confirming a quote, or allowing our team to commence work at your premises, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.
In these Terms and Conditions, the following definitions apply:
Client means the person, business, landlord, tenant or organisation requesting waste clearance or related services from Waste Clearance Lewisham.
We, us, our means Waste Clearance Lewisham, the service provider.
Services means waste clearance, rubbish removal, bulky item collection, household or commercial waste collection, and any associated services we agree to provide.
Site means the property, premises or location where the Services are to be carried out.
Waste means any items, materials or substances you instruct us to collect and dispose of as part of the Services, excluding any prohibited or hazardous items we are not licensed or insured to handle.
We provide on-demand and scheduled waste collection, clearance and removal services within Lewisham and surrounding areas, subject to availability and any restrictions imposed by law, local authority rules or health and safety requirements.
The precise scope of the Services, including the type and estimated quantity of Waste, access to the Site, and any additional labour required, will be agreed at the time of quotation and confirmed at booking. Any variations requested by you on the day of service may affect the final price and time required to complete the job.
3.1 You may request a quotation and book Services by telephone, email or via any other booking method we make available. You must be at least 18 years old and legally entitled to authorise clearance of the Waste from the Site.
3.2 When requesting a quote, you must provide accurate and complete information, including the nature and approximate volume of Waste, access details, parking availability and any special requirements. Quotations given based on your description are estimates only and may be revised if the actual Waste or conditions differ significantly on arrival.
3.3 A booking is only confirmed when we have accepted your request and provided a date and approximate time window for attendance. We reserve the right to refuse any booking at our discretion.
3.4 We may request photographs or a video of the Waste and Site to assist with providing a more accurate estimate and planning the appropriate vehicle and crew.
4.1 You are responsible for ensuring that our vehicles and staff have safe, reasonable and lawful access to the Site at the agreed time. This includes arranging any necessary parking permits, visitor access or instructions to building management or concierge staff.
4.2 Where parking charges, tolls or similar fees are incurred in order to perform the Services, these may be added to your final invoice. Any fines incurred as a result of incorrect information provided by you about parking restrictions may also be passed on to you.
4.3 If our team is unable to gain access to the Site, or if access is unsafe due to factors beyond our control, we may cancel or reschedule the job and a call-out or cancellation fee may apply.
5.1 We handle most general household, garden and commercial waste, including bulky items such as furniture and appliances, subject to applicable regulations and our own licensing and insurance conditions.
5.2 We do not accept certain hazardous, controlled or specialist wastes unless explicitly agreed in writing in advance and subject to appropriate licensing, handling and disposal arrangements. Prohibited items may include but are not limited to asbestos, chemicals, solvents, gas cylinders, clinical waste, flammable liquids and certain electrical equipment.
5.3 You are responsible for informing us in advance of any potentially hazardous or unusual items in the Waste. If we discover such items on arrival, we may refuse to remove them, adjust the price, or cancel the job if it cannot be carried out safely and legally.
5.4 By presenting Waste for collection, you confirm that you have the authority to dispose of it and that it does not include stolen goods or items that must be retained for legal or insurance purposes.
6.1 We operate in accordance with applicable UK waste management legislation and guidance. We aim to recycle and divert from landfill as much Waste as reasonably practicable, using licensed facilities and transfer stations.
6.2 As the producer or holder of the Waste, you have a legal duty of care to ensure it is transferred only to authorised carriers. By engaging our Services, you agree to provide any information we reasonably require for duty-of-care documentation, such as the nature of the Waste and the origin of the materials.
6.3 We will take reasonable steps to ensure that your Waste is handled and disposed of responsibly. Upon request and subject to our records, we may provide basic confirmation of lawful disposal for audit purposes.
7.1 Prices are typically based on a combination of volume or weight of Waste, type of items, loading time, access conditions and any additional labour or services requested.
7.2 Any estimate provided in advance is not binding if the actual Waste, location or conditions differ from the description given. If there is a significant variation, we will explain any revised charge before proceeding. You may then decide whether to accept the amended price or decline the Service. If you decline after we have attended, a call-out or minimum charge may apply.
7.3 Unless explicitly stated otherwise, all prices are in pounds sterling and may be subject to VAT or other applicable taxes, which will be added at the prevailing rate where relevant.
8.1 Payment terms will be confirmed at the time of booking. For most residential and small commercial clients, payment is due on completion of the Service, unless agreed otherwise in writing.
8.2 We may accept payment by cash, debit or credit card, bank transfer, or other methods notified to you. We reserve the right to require a deposit or full payment in advance for certain jobs, particularly large or specialist clearances.
8.3 For business clients with an approved account, we may issue invoices with specified payment terms. Late payment may result in interest charges and reasonable recovery costs in line with applicable legislation.
8.4 Title to any Waste transferred to us does not pass until full payment for the Services has been received. We reserve the right to recover unpaid sums through legal means where necessary.
9.1 You may cancel or reschedule your booking by contacting us as soon as reasonably possible. Cancellations or changes made with short notice may incur a fee to cover lost time and costs.
9.2 We will use reasonable efforts to attend the Site within the agreed time window, but timings are approximate and may be affected by traffic, weather, operational issues or other factors beyond our control. We do not accept liability for any losses caused by delays, but we will keep you informed and rearrange where appropriate.
9.3 We reserve the right to cancel or suspend a booking at any time if it is unsafe, unlawful, or impracticable to carry out the Services, including due to hazardous conditions at the Site, abusive behaviour, or inaccurate information provided. Where possible, we will explain the reasons and discuss alternative arrangements.
10.1 You must ensure that:
a) The Waste is accessible, not concealed or mixed with prohibited items, and is clearly indicated to our team.
b) The Site is reasonably safe, with clear access routes free of excessive obstruction or risk of injury.
c) Any necessary consents from landlords, neighbours, building managers or authorities are obtained in advance.
10.2 You must not request or permit our staff to undertake tasks outside the agreed scope of Services or beyond what is safe and lawful. Our team may refuse to perform any activity they reasonably deem unsafe or inappropriate.
11.1 We will exercise reasonable care and skill in providing the Services. However, we are not responsible for pre-existing damage to your property, nor for normal wear and tear arising from the removal of large or heavy items where reasonable care is taken.
11.2 You should remove or protect fragile items, valuables and personal effects before our arrival. We do not accept liability for loss of or damage to items that you fail to remove from areas where we are working, unless caused by our negligence.
11.3 If damage occurs as a direct result of our negligence, you must notify us in writing as soon as reasonably practicable and, in any event, within a reasonable period after becoming aware of it. Our liability will be limited, to the maximum extent permitted by law, to the cost of repair or replacement of the damaged property, taking into account fair wear and tear and depreciation.
11.4 We are not liable for any indirect or consequential losses, including loss of profit, business interruption, loss of opportunity or loss of data, arising from or in connection with the Services, except where such limitation is not permitted by law.
11.5 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded under applicable law.
12.1 We maintain appropriate public liability insurance and, where applicable, employer liability insurance in connection with the provision of our Services.
12.2 Details of our insurance cover can be made available upon reasonable request. It is your responsibility to consider whether you require any additional insurance for your own protection.
13.1 In order to provide the Services, we may collect and process personal data such as your name, contact details, address and payment information. We will handle personal data in accordance with applicable data protection laws.
13.2 We may use your contact details to communicate about your booking, send invoices and request feedback. We will not sell your personal data to third parties. Limited data may be shared with service partners such as payment processors or disposal facilities where necessary to carry out the Services or meet legal obligations.
14.1 If you are dissatisfied with any aspect of our Services, please contact us promptly with full details so we can investigate and seek a resolution.
14.2 We will aim to respond to complaints within a reasonable timeframe and may request further information or evidence where necessary. If we agree that the Service was not provided with reasonable care and skill, we may offer a remedy such as a partial refund, re-attendance or other appropriate solution.
15.1 We may update or amend these Terms and Conditions from time to time to reflect changes in our services, legal requirements or operational needs. The version in force at the time of your booking will govern that particular Service.
15.2 Any variations or additional terms requested by you are only binding if agreed by us in writing.
16.1 These Terms and Conditions, and any non-contractual obligations arising out of or in connection with them, are governed by and construed in accordance with the laws of England and Wales.
16.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these Terms and Conditions or the provision of our Services.
17.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed severed and the remaining provisions shall continue in full force and effect.
18.1 These Terms and Conditions, together with any written quotation or confirmation provided by us, constitute the entire agreement between you and us in relation to the Services. You acknowledge that you have not relied on any statement, promise or representation that is not expressly set out in these documents.
By proceeding with a booking or allowing our team to begin work at your property, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.
Save money, time and effort by calling our experienced waste clearance Lewisham professionals today.
Tipper Van - Rubbish Collection and Waste Clearance Prices in Lewisham, SE13
| Space іn the van | Loadіng Time | Cubіc Yardѕ | Max Weight | Equivalent to: | Prіce (incl tax)* |
| Minimum Load | 10 min | 1.5 | 100-150 kg | 8 bin bags | £90 |
| 1/4 Load | 20 min | 3.5 | 200-250 kg | 20 bin bags | £160 |
| 1/2 Load | 40 min | 7 | 500-600kg | 40 bin bags | £250 |
| 3/4 Load | 50 min | 10 | 700-800 kg | 60 bin bags | £330 |
| Full Load | 60 min | 14 | 900-1100kg | 80 bin bags | £490 |
*Our rubbish removal prіces are baѕed on the VOLUME and the WEІGHT of the waste for collection.
Luton Van - Rubbish Collection and Waste Clearance Prices in Lewisham, SE13
| Space іn the van | Loadіng Time | Cubіc Yardѕ | Max Weight | Equivalent to: | Prіce (incl tax)* |
| Minimum Load | 10 min | 1.5 | 100-150 kg | 8 bin bags | £90 |
| 1/4 Load | 40 min | 7 | 400-500 kg | 40 bin bags | £250 |
| 1/2 Load | 60 min | 12 | 900-1000kg | 80 bin bags | £370 |
| 3/4 Load | 90 min | 18 | 1400-1500 kg | 100 bin bags | £550 |
| Full Load | 120 min | 24 | 1800 - 2000kg | 120 bin bags | £670 |
*Our rubbish removal prіces are baѕed on the VOLUME and the WEІGHT of the waste for collection.
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